Return / Refund Policy
Effective Date: 04/10/2026
Website: https://drscottyp.online/
Brand/Website Name: drscottyp
Thank you for shopping with drscottyp. We appreciate your support and want you to have a clear understanding of how returns, refunds, exchanges, and order issues are handled for merchandise purchased through our website. This Return / Refund Policy explains the general rules and procedures that apply to purchases made through the site.
Because products may be produced, fulfilled, or shipped through third-party partners, some return and refund outcomes may depend on the nature of the item, the condition of the product, and the circumstances surrounding the request.
1. All Sales Subject to Review
All return, refund, exchange, and replacement requests are subject to review. We reserve the right to approve or deny any request in our discretion, consistent with applicable law and the terms of this policy.
We aim to be fair and reasonable in reviewing customer concerns, especially in cases involving damaged items, defective merchandise, incorrect orders, or delivery problems.
2. Return Request Window
If you believe there is a problem with your order or you would like to request a return, refund, exchange, or replacement, you should contact us within 5 days of the delivery date.
Requests made after that timeframe may not be eligible for review, refund, exchange, or replacement, except where required by law.
3. Eligible Reasons for Review
Requests may be considered for issues such as merchandise arriving damaged, defective, materially misprinted, incorrect, or significantly different from what was ordered.
If your item arrives with a problem, we may request supporting information such as your order number, a description of the issue, and photos of the product, packaging, and shipping label where relevant.
4. Non-Returnable Items
Unless otherwise required by law, certain items may not be eligible for return, refund, or exchange. These may include:
- items marked as final sale
- used, worn, washed, or altered items
- customized, personalized, or made-to-order products
- items returned without original packaging when packaging is reasonably necessary
- gift cards, downloadable products, or other non-returnable items if offered
- products damaged due to misuse, improper care, or normal wear after delivery
We reserve the right to determine whether returned merchandise meets eligibility requirements.
5. Size, Preference, and Buyer’s Remorse
Because apparel and merch purchases can involve personal preference, color perception, and fit, returns based solely on preference, mistaken selection, or ordering the wrong size may be limited or denied unless otherwise stated on the product page or required by law.
Customers are encouraged to review product descriptions, sizing information, and order details carefully before purchasing.
6. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible within the stated review window. Include your order number and clear photos showing the issue.
If your claim is approved, we may choose to provide a replacement, store credit, partial refund, or full refund depending on the circumstances, product availability, and the nature of the issue.
7. Returns Process
If we approve a return, we may provide instructions regarding where and how the item should be sent. Products returned without authorization or contrary to provided instructions may not be accepted.
Customers are responsible for following return instructions carefully and for packaging returned items securely if a physical return is required.
8. Return Shipping
Unless the return is due to our error, an approved product defect, or a damaged or incorrect item, return shipping costs may be the responsibility of the customer.
Original shipping charges are generally non-refundable unless otherwise required by law or unless the return is caused by our error.
If a package is refused, unclaimed, or returned due to an incorrect address submitted by the customer, any reshipment or related costs may be the customer’s responsibility.
9. Refund Method
If a refund is approved, the refund will generally be issued to the original payment method used at checkout, unless otherwise agreed or required by law.
Please note that processing times may vary depending on your payment provider or financial institution. We are not responsible for delays caused by banks, credit card issuers, or third-party payment processors.
10. Exchanges and Replacements
When appropriate, we may offer an exchange or replacement instead of a refund. Replacements are generally subject to product availability.
If the same item is no longer available, we may offer a comparable replacement, store credit, or refund at our discretion.
11. Order Cancellations
Orders may only be canceled if they have not yet entered processing, production, or fulfillment. Once an order has been submitted for processing or production, cancellation may no longer be possible.
Because some merchandise may be made to order or fulfilled quickly through third-party providers, please contact us immediately if you need to request a cancellation.
12. Lost or Delayed Shipments
We are not responsible for shipping delays caused by carriers, weather, customs, supply chain issues, or other events outside our control. However, if you experience a delivery issue, you may contact us and we will make reasonable efforts to assist in reviewing the problem.
Claims for lost packages may require confirmation of the shipping address, tracking details, and sufficient time for carrier investigation before a replacement or refund decision is made.
13. Chargebacks and Abuse
If a customer initiates a chargeback without first attempting to resolve the issue with us, we reserve the right to provide relevant order, shipping, and communication records to the payment processor or financial institution handling the dispute.
We also reserve the right to deny future orders or support requests in cases of abuse, fraud, repeated refund misuse, or policy manipulation.
14. Policy Changes
We may update this Return / Refund Policy from time to time to reflect changes in operations, product offerings, fulfillment methods, or legal requirements. Any updates will be posted on this page with a revised Effective Date.
15. Contact Us
If you have questions about this Return / Refund Policy or need help with an order, please contact us at: